At Brown Magic Sweets we take pride in our goods. If you are unhappy with our product please let us know about the problem within 48 hours of receiving your product. Please return the uneaten portion of your dessert within two days of receipt of your product. Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference.
It is your responsibility to verify that the contents of the order match the invoice.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the dessert during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your dessert upon pick up. Keep in mind that certain desserts are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated above.
Cancellation / Changes
Changes and cancellations to retail orders are accepted until 1 week prior to scheduled
pick up time. Changes made within the 7 day time frame must be handled and confirmed
directly with a staff member of Brown Magic Sweets. If an order is cancelled, your deposit
is non-refundable and non-transferable. Again full or partial refunds and store credit are
decided on a case-by-case basis, but our goal is always to have you leave happy. If your
cancellation calls for a refund it will be refunded within 7 days.
Guarantee / Disclaimer
We do all that we can to make sure that your order is made with proper specification on
your written order form. If for some reason something is not made correctly as stated on
your order, we will make necessary changes right away.
Every order is hand-made and made with love. You may provide us with inspiration
however, we make no claims for exact duplication of the work done by other pastry makers.
All orders are subject to these policies listed above.